Medical Office Assistant

    • Job Tracking ID: 512635-586948
    • Job Location: Memphis, TN
    • Job Level: Entry Level (less than 2 years)
    • Level of Education: High School/GED
    • Job Type: Full-Time/Regular
    • Date Updated: August 11, 2017
    • Years of Experience: Up to 2 Years
    • Starting Date: September 11, 2017
    • PCN: TBD
    • Position: Medical office Assistant
    • Date: 8/11/2017
    • FLSA Status: Non Exempt
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Job Description:

Greets patients and visitors and verifies patient information in the NextGen system. Performs automated appointment scheduling. Registers patients and updates demographic information. This position maintains patients’ medical charts and receives co-payments for the visit. Provides excellent patient and physician customer service. And other duties as assigned.

Experience and Skills:

KEY RESULT AREAS (KRAs):

¨ Check-in process: Effectively checks in patient by: greet, Arrive, verify benefit coverage, verify and enter referral, verify and update FSC and demographic information, collect and post co-pay and self-pay balance, generate lab/procedure order, pharmacy provider, obtain complete medical history and HIPAA forms.

¨ Patient scheduling process: Effectively schedules patients from bump list and from reminder.

¨ Medical records process: Accurately creates and maintain charts in paper and electronic formats. Effectively scans and indexes electronic record.

¨ Charge entry process: Accurately completes charge entry process and can effectively resolve registration and charge entry edits.

¨ Payment posting: Accurately completes Payment posting process using NextGen PM system

¨ Office Administration: Accurately generates no show and missed appointment letters, dictation; sorts and distributes mail and faxes; sources translation services

¨ Patient satisfaction: Meets patient and physician expectations

¨ Check-out process: Effectively checks out patient by: schedule return appointments, procedures, collect and post co-pay and self-pay balance, code accurately and complete encounter forms.

¨ Telephone support: Answers, screens & directs incoming calls and answers basic patient related questions and/ or problems.

¨ Billing and HIPAA regulatory compliance: Complies with letter and spirit of Billing and HIPAA regulations

KNOWLEDGE, SKILLS & ABILITIES, EDUCATION and/or EXPERIENCE

¨ High School diploma or equivalent plus 1 -2 years’ work experience in a medical office setting

¨ Effective interpersonal and communication skills required

¨ Excellent telephone etiquette

¨ Knowledge of medical terminology preferred /skills using medical billing system preferred

¨ Typing skills of 25 words per minute with 90% accuracy

¨ Ability to prioritize and multi-task


Appointments will be based on merit as it relates to position requirements without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, or veteran status. Successful candidates must submit documentation verifying employment eligibility and identity and successfully pass a drug test to be employed by University Clinical Health. External candidates apply online at http://universityclinicalhealth.com/careers. University Clinical Health is committed to ensuring equal employment opportunity, including providing reasonable accommodations to individuals with a disability. Applicants with a physical or mental disability who require a reasonable accommodation for any part of the application or hiring process may contact the Human Resource Department at 901-866-8100 or fax 901-302-2008.